Customer Service begins in 2017 Customer Service is what sets you / your company a part from others in the same field. Your attitude towards clients often times speak of the success or failure of a business. Customer Service representatives must have good communication skills, and good customer service skills. You’ll also need to be patient and have an organised approach to tasks. This could be the ideal career path for you.
What you’ll cover
- How to Deliver Improved Customer Service
- Developing Professionalism on the Telephone
- Enhancing Communication Skills
- Learning Key elements of Customer Service
- Body Language
Training will also be provided in Math and English, to give you extra skills to become attractive to employers; and Life Skills covers topics such as developing self-confidence and managing conflicts. The Course Fee is EC$360.00 There is a non-refundable Registration Fee of EC$50.00